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Healthcare

Medical Appointment Scheduling System

Your patients book, confirm and reschedule appointments without calling. Your agenda manages itself.

Overview

Medical Appointment Scheduling System

In a Colombian doctor's office or clinic, the typical appointment booking process is: patient calls, receptionist checks availability on paper or Excel, writes down the name, and prays the patient remembers to show up. This generates missed calls, forgotten appointments (no-shows), unbalanced schedules and overwhelmed receptionists during peak hours. Our online scheduling system solves all of this.

The Challenge

What needed to be solved

Medical appointment no-shows represent 15-30% of scheduled appointments in Colombia. Each missed appointment is lost revenue and a slot another patient could have used. Additionally, patients increasingly expect to book online — 68% of patients prefer digital booking. Not offering that option means losing patients, especially new ones who find you through Google.

Our Solution

How we solve it

We create a platform where patients see real-time availability, choose a time slot, receive immediate WhatsApp confirmation and a reminder 24h before. The doctor or admin has a panel with their schedule, can block spaces, configure duration by appointment type (first consultation 40 min, follow-up 20 min), and see attendance metrics. Syncs with Google Calendar and can integrate with medical records.

Key Features

What this solution includes

24/7 online booking portal integrated into your website
Automatic WhatsApp and email confirmation at booking time
Automatic 24h reminder (reduces no-shows by up to 55%)
Medical agenda with configurable appointment types (duration, color, prep)
Bidirectional Google Calendar sync
Metrics panel: attendance rate, daily appointments, occupancy, recurring patients
Patient self-service rescheduling and cancellation (no phone calls)
Integration with medical records and electronic invoicing
Who Needs This?

Businesses that benefit most

01

Medical and dental offices with one or multiple professionals

02

Clinics and health centers with multiple specialties and simultaneous schedules

03

Therapists, psychologists, nutritionists, physiotherapists and independent health professionals

04

Aesthetic, spa and wellness centers managing multi-service appointments

05

Any health professional losing more than 5 appointments per month to no-shows

Technologies

Modern technology stack

Next.jsNode.jsPostgreSQLWhatsApp Business APIGoogle Calendar APIMobile PWAAWS
How We Build It

Our development process

01

Free Diagnosis

2-3 days with your team mapping your current process and automation opportunities.

02

Custom Proposal

We design the exact solution with scope, timeline and investment. No surprises.

03

Sprint Development

Functional modules every 2-4 weeks. Your team tests and gives feedback in real time.

04

Launch + Training

We deploy, train every user, and stay available for support and evolution.

FAQ

Common questions about this solution

A first functional version (MVP) takes 4-8 weeks. A complete platform can take 3-5 months. In both cases, you receive functional increments every 2-4 weeks.

That's exactly why we build custom software. We start with a free diagnosis to understand your real process.

Yes. We offer maintenance plans including monitoring, backups, security updates and adjustments.

In most cases yes. Our platforms are designed with integration in mind. We evaluate your systems during diagnosis.

Does this solution fit your business?

Tell us about your process. We'll diagnose it for free and send you a custom proposal — no templates, no commitment.

No commitment

How much is that manual process costing you today?

Book 30 minutes. We'll diagnose your case at no cost.